Returns & Refunds

Because our cashews and gift boxes are food items, we're not able to accept returns once an order has been delivered, for hygiene and food-safety reasons. This doesn't affect your right to a replacement or refund if something arrives damaged, incorrect, or not as described — see below.

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with your order number and a photo of the issue. We'll provide a return address for the affected item(s); once we receive them back, we'll send a replacement (exchange) or issue a refund, whichever you prefer. Return shipping costs are the customer's responsibility.

You can request a cancellation before your order has been packed for delivery. Once an order has shipped, it can no longer be cancelled — the damaged/incorrect item process above applies instead.

All refunds, whether for bank transfer or Cash on Delivery orders, are sent back via bank transfer; we'll ask for your bank details when processing the refund.

To start a return or refund request, reach out via our contact page with your order number.